Rezolve.ai, an AI-powered employee service desk, has announced the launch of its ChatGPT-like ITSM Chatbot. This technology promises to transform the way organisations manage their enterprise knowledge base, delivering accurate, data-driven responses to employee queries within Microsoft Teams.
The ITSM Chatbot uses advanced algorithms and natural language processing, similar to ChatGPT. This innovative technology enables the Chatbot to browse through a range of documents, including manuals and IT helpdesk websites, to learn from their content. By ingesting existing knowledge, the Chatbot can provide immediate employee support and deliver personalised experiences with precise and relevant responses, explained Manish Sharma, chief operating officer (COO) of Rezolve.ai.
"We are excited to unveil our latest feature, the ChatGPT-like ITSM Chatbot, which represents a significant step forward in simplifying the IT service desk and delivering seamless employee support and experiences. Trained on millions of IT knowledge articles, this robust AI-powered feature can read and understand a wide range of enterprise knowledge documents, including specific SharePoint folders, customer support FAQs, employee handbooks, SOP documents, technical manuals, past ticket history, and troubleshooting guides," observed Sharma.
According to Rezolve.ai chief executive officer (CEO) Saurabh Kumar, this AI-powered ITSM chatbot can create tickets, automate tasks, and orchestrate complex, time-consuming processes.
"With this new feature, we are taking a huge leap forward in providing instant and accurate support to employees, enabling them to focus on their core responsibilities and improve overall productivity. Now Rezolve.ai eliminates the need to create knowledge manually. Simply update the relevant document, and you're good to go! It's that simple," said Saurabh Kumar.
Rezolve.ai is an AI-powered modern service desk that helps enterprises empower their employees with instantaneous and personalized support using the power of conversational AI and advanced automation. Rezolve.ai claims to auto-resolve up to 65 per cent of employee issues using knowledge, task, process, and desktop automation.